Overview
This Privacy Policy explains how we collect, use, and protect your information when you interact with our services through our website, chat, phone calls, text messages, and email.
Effective Date: This Privacy Policy is effective as of [Date].
Technology Platform: Our communication services are powered by ConvoOS (a SuperHome product), which provides the AI automation technology for chat, SMS, voice, and email interactions.
Information We Collect
Information You Provide:
- Name, phone number, email address, and other contact details
- Property address and service location information
- Service requests, questions, and preferences you share with us
- Payment information (processed securely through third-party processors)
Automatically Collected Information:
- Chat conversation logs and transcripts
- Recorded phone calls
- Website usage data (IP address, browser type, pages visited)
- Device information and technical data
- Date and time of interactions
How We Use Your Information
We use your information to:
- Respond to your inquiries and service requests
- Match you with qualified service providers
- Improve our automated systems and AI technology
- Provide customer support and follow-up
- Send service-related communications
- Market our services and special offers (with your consent)
- Analyze and improve our website and services
- Comply with legal obligations
AI Automation and Recording
We use AI automation technology to assist with chats and phone calls. All conversations—whether by chat, phone, text, or email—may be recorded, monitored, and analyzed for quality assurance, training purposes, and service improvement.
Communication and Marketing Consent
By providing your contact information, you consent to receive:
- Service-related communications (appointment confirmations, updates, etc.)
- Marketing messages about our services and offers
- Follow-up communications regarding your inquiries
You may opt out of marketing communications at any time by:
- Replying "STOP" to text messages
- Clicking "unsubscribe" in emails
- Contacting us directly at [contact email/phone]
Note: You cannot opt out of essential service-related communications.
How We Share Your Information
We share your information with:
- Service providers and contractors to fulfill your service requests
- Technology partners who help operate our platform (including ConvoOS by SuperHome)
- Payment processors for transaction completion
- Analytics and improvement services
- Legal authorities when required by law
We do not:
- Sell your personal information to third parties
- Share your information for unrelated marketing purposes without consent
Data Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, or loss. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to:
- Provide you with services
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services
Conversation recordings are typically retained for up to two years unless longer retention is required by law.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Object to certain processing activities
- Withdraw consent for marketing communications
To exercise these rights, contact us at [contact information].
Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic and usage
- Improve user experience
You can control cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Age Restriction
Our services are intended for adults 18 years of age or older. We do not knowingly collect information from individuals under 18.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
[Company Name]