Privacy Policy

Overview

SuperHome helps homeowners discover services, ask questions, and get matched with local home service professionals. We collect only the information needed to provide those services, improve the experience, and keep the platform reliable.

Information We Collect

We may collect information you provide directly, including your name, phone number, ZIP code, address or project location, service category, project details, appointment preferences, and messages you send through SuperHome.

We may also collect basic technical information such as browser type, device information, pages viewed, referral source, approximate location, and interaction data used to operate, secure, and improve the site.

How We Use Information

• Respond to your questions and service requests.
• Connect you with relevant contractors or service partners.
• Schedule calls, texts, consultations, or appointments.
• Improve site performance, matching quality, and support.
• Protect against spam, misuse, fraud, or security issues.
• Comply with legal, regulatory, and operational obligations.

Calls, Texts, Chat, and Emma

When you call, request a call, send a text, or chat with Emma, we use the information you provide to respond and route your request. Conversations may be reviewed or processed to improve service quality, troubleshoot issues, and help match you with the right professional.

By submitting your phone number, you authorize SuperHome and its service partners to contact you about your request. Message and data rates may apply. You can opt out of texts by replying STOP.

How We Share Information

We may share information with contractors, call and messaging providers, hosting providers, analytics services, security vendors, and business partners who help us deliver SuperHome. We do not sell your personal information for money.

We may disclose information if required by law, to protect rights and safety, to prevent misuse, or as part of a business transaction such as a merger, acquisition, or asset transfer.

Cookies and Analytics

SuperHome may use cookies, pixels, and similar technologies to keep the site working, understand performance, remember preferences, and measure marketing effectiveness. You can control cookies through your browser settings, though some site features may not work properly without them.

Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No online service can guarantee absolute security, so we retain information only as long as reasonably needed for the purposes described in this policy, unless a longer period is required by law.

Your Choices

You may request access, correction, deletion, or restriction of personal information where applicable. You may also unsubscribe from promotional communications and opt out of texts by replying STOP.

Children

SuperHome is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a revised last updated date.